General
What do I do if my gun is double firing during a simulation?+
The reason your gun is double firing is because of a change in environmental light. You will need to recalibrate the camera with the environment in which you will be using the Laser Shot System.
What do I do if my product is damaged during shipping?+
Call our customer service department immediately with a detailed description of the damage. You will be issued a Return Merchandise Authorization (RMA) number to apply to the outside of the box, and the product will be shipped back to our corporate office to be examined. The product will be call tagged if within 30 days of the shipping date.
Minimum requirements - laser system+
Camera: LVF or Phoenix · Power supply: the appropriate supply for your camera (never an unapproved supply) · USB: standard (LVF) or mini-USB (Phoenix) · Projector: minimum 2000 ANSI lumens · LUCAS Key: one USB security key per system · Projector screen: viewing area no larger than 7.5′ x 10′.
What is the ideal distance to set up my projector and camera?+
Anywhere from 18 inches (SIMrange) to 12 feet for the projector and camera.
Everything is connected correctly but I don’t see a projected image.+
On the projector there is a button that says “input.” Cycle through the options until “Detecting… RGB 1 or Computer 1” appears. Note: the VGA connector should be plugged into “RGB 1 or Computer 1.”
Hardware
Can a DLP projector be used with the system?+
Some of our systems can be used with a DLP projector; however, the settings may need to be adjusted to lessen the brightness.
My projector is alerting me that the air filter needs to be cleaned.+
Power down the projector, remove the filter cover, and clean the filter per the projector manual - then reset the filter timer. Contact tech support if the alert persists.
When calibrating my camera I get a light calibration error.+
Reduce ambient light changes in the room and recalibrate. If the error continues, contact our tech support department for remote assistance.
Software
My programs will not load. What do I need to do?+
Make sure that all of your drivers are current on the computer. If you are still having problems, contact our tech support department.
Architect your training program.
From portable marksmanship cases to program-of-record crew trainers, Laser Shot supports procurement teams, program offices, and allied defense partners at every step - including financing and funding resources.
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